Our Pawlicies
At Pupper's Play & Stay, every dog receives an enormous amount of care and pampering, as well as individual attention to their unique quirks and needs. To make sure we are able to provide this level of service, we require an initial temperament evaluation. This evaluation helps us learn about your dog’s personality, needs, play style, and socialization habits, as well as a chance to observe your pupper's integration with our pack.
In order to schedule your FREE 60-minute initial evaluation, please sign up with Paw Partner by going to www.pawpartner.com or by downloading the free app from the Google Play Store or the Apple App Store. After creating a profile, click “Make a Reservation,” select Pupper's Play & Stay, select the “Daycare” option, then, in the drop down menu, click on "Initial Temperament Evaluation (60 minutes) and choose a day and time. We will spend about 10 minutes with you and your dog to learn about their personality. You can then go run some errands or get a cup of coffee while we introduce them to the pack and see how they fit in. After we determine if they are a good fit for our facility, you will be able to book your first daycare reservation.
In addition to the initial evaluation, the policies and vaccination requirements listed below ensure that all of our puppers remain safe and healthy.
Pupper's Play & Stay Pawlicies
• Proof of up-to-date Rabies, Bordetella, and DHLPP vaccinations are required.
• Dogs must be spayed or neutered by the time they are 7 months old.
• Dogs must be free of fleas or illness for at least 30 days prior to visiting our facility. Dogs with skin rashes, hot spots, or other open wounds should be kept home. If a dog is noticed to have any of these issues while at our facility, they will be isolated until their owner can pick them up.
• Dogs that have contracted any communicable disease will require a veterinarian’s certification of health before they can return to Pupper's Play & Stay.
• We love puppies. But for safety reasons, please don’t bring your pup to our facility until they are at least 4 months old.
• Due to our evaluation process and for the safety of our pack, we do not accept reservations from "out-of-town" dogs. In other words, if you are visiting Seattle for a short-term business trip or vacation, your dog cannot stay with us.
• We allow same-day drop-offs for existing clients, but we prefer and encourage that you call ahead and reserve your spot – space can fill up quickly.
• All dogs must have a nylon collar with a quick-release buckle and a nametag. No metal buckle collars, choke chains, pinch collars, or harnesses are allowed. If you do not have a quick release collar, we have them available for purchase in our lobby. Please enter and exit the building with your pup on their leash.
• In order to approve boarding reservations, your dog must be well-integrated into the pack. If your dog has not stayed with us in the past 6 months, we require your dog to attend either 1 full day of daycare or 2 half days of daycare prior to their boarding reservation. If your dog has not stayed with us in over 1 year, they will need to repeat an initial evaluation AND attend 2 full days of daycare prior to their boarding reservation. We want to ensure all our puppers are comfortable and safe.
• A 50% deposit is required for boarding, and is refundable up to 7 days before your booking. Deposit is non-refundable after 7 days, this includes if for any reason your pups stay is shorter than originally booked.
• If you’d like us to feed your dog meals or administer any medications, please include a note with proper instructions. Refrigeration is available if needed.
• A $20 fee is added to your bill for any pick-ups between 7 pm and 8:30 pm. No pick-ups are allowed after 8:30 pm. If you are unable to pick up your pupper before 8:30 pm, they will be well taken care of overnight and you will be charged the boarding fee.
• Aggressive behavior will be monitored closely by our staff, and if frequent, we’ll ask that your dog receive professional training before returning to our facility. It’s our priority and responsibility to keep a safe, aggression-free environment for ALL dogs. **Please note that effective professional training REQUIRES the parents be present and involved for all training sessions. It's important that dogs learn to respond to commands in general, not just commands from the professional trainer.
• In the case of a veterinary emergency, we’ll notify you immediately and transport your pupper to the vet. All veterinary bills are the responsibility of the dog owner. Clients will be asked to sign an online waiver in Paw Partner acknowledging this before their dog’s first day at Pupper's Play & Stay.